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Building Better Work Relationships: New Techniques for Results-Oriented Communication

SKU# AMB

Availability: Registration open

Starting at: $1,795.00

Learn why successful work relationships help build successful careers.
Designed, created, and delivered by our partner, the American Management Association.


Duration: 3 days (Live In-Person) or four 3-hour lessons (Live Online)   |  CEU: 1.8 (Live In-Person) or 1.2 (Live Online)

In today’s volatile and challenging business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships—and career success.

The first step in building better work relationships is to become aware of the differences among people—and to be willing to accept these differences as a positive force within an organization. And it all starts with you. This seminar will prepare you to create better work relationships by becoming a “conscious communicator.” You’ll return to work better able to build constructive and beneficial work relationships by learning how to analyze situations and consciously select and use productive communication strategies.

How You Will Benefit:

  • Build better rapport and gain the trust of your colleagues
  • Discover the basic competencies critical to solid work relationships
  • Develop flexibility in actions, thoughts and feelings to better handle any situation
  • Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
  • Influence and motivate others to first-rate performance
  • Learn how to use direct and indirect messages accurately
  • Build your self-esteem as you discover a new self-awareness
  • Identify strengths, weaknesses and opportunities in your work relationships
  • Understand values, beliefs, attitudes and perceptual processes
  • Understand emotions and how they translate into emotional intelligence
  • Master the keys to excellent communication: observe, listen, analyze, plan, communicate

What You Will Cover:

Effective Work Relationships
  • How do you build work relationships
  • Learn behaviors that support or undermine your relationships
  • Assessing your relationships
Communication and Perceptions
  • World view, perception and work relationships
  • Trust busters and how to fix them
  • The five axioms of conscious communication
  • Mirroring and rapport
Investigating Emotions and Emotional Intelligence
  • Social intelligence and multiple intelligences
  • Assessing your multiple intelligences
  • Five domains of emotional intelligence
  • Improving work relationships through emotional intelligence
Building Better Relationships with Ourselves and Others
  • Perception, world view, emotional intelligence—and you
  • Self-awareness, self-esteem and self-concept
  • Case study to understand your styles—and how to flex them
Relationship Building
  • Managing assumptions in order to build trusting work relationships
  • Consciously building trust at work
  • Developing and showing a positive attitude
Express Needs Within Work Relationships
  • Expressing needs and influencing others
  • Performing an interpersonal needs inventory
  • The shape and sound of assertiveness
  • Completing an influential SWOT (Strengths, Weaknesses, Opportunities, Threats) Profile
Relational Communication
  • Identifying your communication style: how you relate most often
  • Sharpening verbal and nonverbal behaviors and skills
  • Applying direct and indirect messages for more flexible communication
  • Using feedback and questioning skills to better understand others
Relational Listening
  • Listening barriers and their impact on effective work relationships
  • A listening improvement map
  • Improving listening by asking good questions
  • Applying active and reflective listening skills in various situations
Addressing Relational Change and Conflict
  • Practicing relational change
  • Addressing conflict and relational change
  • Selecting your conflict-resolution style
  • Planning to resolve conflicts assertively
  • Resolving conflicts with work relationships in mind
  • Developing and practicing a conflict-resolution plan

Who Should Attend:

This workshop is designed for people who want to build better work relationships, maximize impact, increase productivity and drive results by applying effective communication and relationship management.

Length of Training:

3 days (Live In-Person) or four 3-hour lessons (Live Online)

Format

Duration

Live In-Person 3 Days
Live Online Four 3-hour sessions

Live In-Person Tuition:

1-4 People $2195 each
5+ People $2095 each

Live Online Tuition:

1-4 People $2095 each
5+ People $1995 each

Please call 1-888-669-1776 for GSA or AMA member pricing.

Continuing Education Credits:

1.8 CEU (Live In-Person) or 1.2 (Live Online)

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