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Customer Service Series [On Demand Lesson 5-Pack]

SKU# KINPACKCSS

Availability: Registration open

$10.00

Loyal customers drive profitable growth. The FranklinCovey InSights On Demand: Customer Service Series includes access to five video–based, self–paced courses geared to help you become more proficient in the competency of customer service. These courses will help you better focus on continually delighting customers.  FranklinCovey InSights are short, Web–based, video–rich learning courses.



Duration: Varies   |   Format: Video-based Courses

Will your customers keep coming back?

Loyal customers drive profitable growth. The FranklinCovey InSights On Demand: Customer Service Series includes access to five video-based, self-paced courses geared to help you become more proficient in the competency of customer service. These courses will help you better focus on continually delighting customers.

Courses within the FranklinCovey InSights On Demand: Customer Service Series include:

Course Title

Course Summary

You will learn to:

Market Trust: Build Your Brand and Reputation Nothing is worth more than your reputation. This video shows how a highly trusted company lost and then restored the power of its brand in the marketplace.
  • Build a trusted brand.
  • Develop/reinforce a reputation for getting results.
The Job to Be Done: Know What Your Customers Really Want Is there a difference between the job you do and the job your customers wish you would do? Harvard Business School Professor Clayton Christensen explains how to delight your customers.
  • Meet the requirements and expectations of customers.
  • Build relationships with customers—both internal and external.
The Ultimate Question: Earn the Loyalty of Your Customers Are your customers loyal to you, or would they just as soon go somewhere else? Author Fred Reichheld explains how to earn the loyalty of your customers.
  • Make customers into promoters.
  • Eliminate sources of customer discontent.

The World’s Most Trusted Company: How to Partner WithYour Customers

When some customers hacked into the company’s computers, the leaders of toymaker LEGO were intrigued: Why would they do this? The answer shows why LEGO is the “world’s most trusted company.”
  • Learn from customer feedback.
  • Connect with customers to generate new ideas for growth.
Copa Airlines: Create a Clear and Compelling Strategy Getting every team member engaged in the work of the team can be a challenge. At Copa Airlines, employees talk about how they feel responsible for the success strategy.
  • Align your work to overall strategy.
  • Take responsibility for results.

FranklinCovey InSights are short, Web-based, video-rich learning courses based on core competencies. These influential courses teach you the basics of great leadership, effectiveness, and productivity. 

These short 20- to 30-minute courses are designed to help you learn at your own pace and at a time that’s convenient for you. Each course starts with one of FranklinCovey’s Hollywood-quality videos followed by introspective questions, a takeaway summary, and a goal-setting form.

The FranklinCovey InSights On Demand: Customer Service Series gives you unlimited viewing access to the five courses within the series for 30 days from the time of purchase.
After purchasing, you will receive an email containing the details you need to access the FranklinCovey InSights On Demand: Customer Service Series. You can move through the courses as you please. You will have access for 30 days.

Click here to see a complete list and description of all courses within each competency.

*Closed captioning available.

Watch an FranklinCovey InSights On Demand Preview

Additional Information

Training Format On Demand
Date No
Location Online On Demand

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