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Ultimate Loyalty: Building Teams that Wow Customers [Live In-Person]

SKU# WCL

Availability: Registration open

Starting at: $2,095.00

Transforms frontline managers from the inside out, and teaches them how to model, teach, and reinforce three principles and six critical practices needed for earning loyalty.


Duration: 2-days   |  CEU: 1.2

Six critical practices needed for earning loyalty

To win the loyalty of your customers, first win the hearts of the people serving your customers. More than 70% of what makes a customer experience great is the behavior of frontline employees. If they are enthusiastic promoters of your organization, your customers are much more likely to be promoters too. It’s essential that employees feel like valued members of a winning team—and it takes the right leadership to inspire them to accomplish this.

Attend this course to learn the principles and practices needed to win the loyalty of employees and their customers. By implementing a series of strategic huddles, you will discover how to model, teach and reinforce empathy, responsibility and generosity.

You Will Learn To:

  • Build employee loyalty first, and then customer loyalty
  • Align the customer experience with customer expectations
  • Understand how to model, teach and reinforce the behaviors to earn loyalty
  • Adopt a deliberate, consistent process towards customer service
  • Execute strategies to discover your customers' underlying needs or goals
Length of Training:

2-Days

Workshop Tuition:

1-4 People $2095 each
5+ People $1995 each

What You Receive:

  • Participant Guidebook
  • Reference cards to help facilitate Loyalty huddles

Continuing Education Credits:

12 Contact Hours
1.2 CEU

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