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Leading Customer Loyalty On Demand


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How can you win the loyalty of your customers?  Begin by winning the hearts of the people serving your customers!  True customer satisfaction comes from their interactions with your frontline employees.  Leading Customer Loyalty will introduce you to the principles and practices needed to win the hearts of employees and their customers.  This program is ideal for anyone who wants an introduction to the Leading Customer Loyalty content.

Duration: 15 to 30 minutes per module   |  Format: Online Interactive

Are Your Customers and Employees Loyal to Your Organization?

More than 70% of what makes a customer experience great is the behavior of your frontline employees.  If they are enthusiastic promoters of your organization, your customers are much more likely to be promoters too.  When employees feel like valued members of a winning team, their passion will resonate with your customers.

Leading Customer Loyalty On Demand will provide an overview of the principles and practices needed to win the hearts of employees and customers.  You will be introduced to the loyalty principles of empathy, responsibility, and generosity, and the six loyalty practices: 

  • Make genuine human connections
  • Listen and communicate with empathy
  • Discover the real “job to be done” for customers and employees
  • Follow-up to strengthen relationships
  • Share information openly to help everyone win
  • Surprise individuals with unexpected extras

You will also experience the power of “Team Huddles”—11 short meetings that focus on a key loyalty principle or practice. 

Length of Training:

15 to 30 minutes per module

What You Receive:

  • 90 days of access to the course
  • Money-back Guarantee

Additional Information

Training Format On Demand
Date No
Location Online On Demand
Subscription Length 90

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